END TO END INTEGRATION WITH MULTIPLE VENDORS AND MARKETPLACES
CLIENT OVERVIEW
Our client is leading eCommerce Service Provider that deals in a variety of Outdoor Products .He is running an online store and selling on Amazon marketplace with only 2 vendors.
Our client was facing a lot of issues related to selling of products because of largely manual processes and lack of customizations. The client wanted to adapt a highly scalable solution to manage overall operations by integrating more vendors and marketplaces on a single unified platform to ensure seamless operations. This would help the client to support his growing eCommerce business. The client wanted KartKonnect’s team of professionals to resolve the issues as soon as possible.
CHALLENGES
- Manual processes led to unfulfilled orders and poor customer experience
- Unorganised Warehouse management and poor handling of products
- Unsystematic Order fulfillment Processes at a large scale
- The client was placing orders with two vendors only and wanted KartKonnect to integrate eight more vendors/suppliers via API/FTP feeds and 6+ marketplaces
- Customised Integration with eight different wholesalers Inventory feeds who had variety of integration services like FTP/API/EDI Integrations
- Handling returns and order cancellations
- Price and Inventory management of all the eight vendors
- Accomodating 200k+ products and updating those inventories from eight vendors every fifteen minutes through our highly advanced automated process
- Categorising the 200k+ products so as to club the similar ones together
- Creating a catalogue of 200k+ products
COLLABORATION WITH KARTKONNECT
- KartKonnect’s Warehouse Management Solution provided superior warehouse operations and efficient handling of products
- KartKonnect’s automated technology solutions like Inventory Management Solutions helped them to push real-time inventory to 6+ marketplaces ensuring complete availability of stock in the warehouse being reflected online and thus preventing loss of sales.
- Our expert professionals integrated all the eight vendors with our KartKonnect system and made live the combined products of 200k+ on the website that included same product being available with multiple vendors and hence make sure the lowest calculated priced product (Cost of Product, Shipping Cost and Handling Fee) from the vendor go live.
- KartKonnect developed a Comprehensive Price and Inventory management of200k+ products all eight vendors and update inventories every fifteen minutes as requested by the client.
- Complete Order Management of all these vendors that included sending the orders of the website to respective vendors within fifteen minutes of placing the successful order and getting hold of tracking numbers for the respective orders.
- Order processing time was reduced by 70% resulting in quick dispatch and subsequently improving the marketplaces reatings.
- 90% reduction in Order returns and cancellations due to complete automation, thus ensuring the right product being shipped to the customers leading to fulfillment of thousands of orders across multiple channels resulting in timely deliveries.
RESULTS
- Post enablement of KartKonnect’s customized integration, the client has been able to fully automate their business operations across multiple channels leading to reduction in the manpower cost.
- Client has achieved 30% growth in sales by using KartKonnect solutions.
- Client has been able to dispatch over 5k+ products every month due to seamless order processing management.
- KartKonnect,s Inventory Management Solution has enabled client to manage inventory of 200k+ products easily.
- KartKonnect has provided business intelligent dashboard and reports which has eliminated manual data entry at the client’s end thus improving operational efficiency.
- KartKonnect has provided hasslefree integrations with leading marketplaces and empowered the client ‘s business and helped with on-time deliveries all from a single unified platform.
